ORDER TO DELIVERY

WE DON’T KEEP STOCK. ALL POWHA ITEMS ARE MADE TO ORDER
FOR SOME ITEMS WE ASK FOR YOUR MEASUREMENTS BEFORE WE START CUTTING AND CRAFTING YOUR GARMENT
EVERYTHING IS HANDCRAFTED IN OUR ATELIER AND IT TAKES 1-3 DAYS FOR AN ITEM TO BE COMPLETED

WE ACCEPT CREDIT & DEBIT CARDS, APPLE PAY AND BITCOIN L1

SHIPPING

FREE FOR ORDERS ABOVE €249 EUR
€25 FOR ORDERS LESS THAN €249

A FLAT SHIPPING COST OF €30 WILL BE ADDED TO ALL ORDERS FROM THE
SAMPLE°SALE SECTION, REGARDLESS OF THE NUMBER OF ITEMS

ALL ITEMS ARE SHIPPED FROM OUR STUDIO IN SOFIA, BULGARIA ONCE WE SHIP
YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION AND A TRACKING NUMBER

WE USE FAST SHIPPING, AND YOU WILL USUALLY RECEIVE YOUR ORDER QUICKLY
IN CASE OF UNEXPECTED CIRCUMSTANCES, WE TRY TO RESOLVE ALL SHIPPING DELAYS IN YOUR BEST INTEREST

RETURNS

WE MAKE OUR BEST TO COME UP WITH THE RIGHT FIT FOR ANY CUSTOMER
YET, IF YOU DON’T LIKE YOUR ITEM, YOU CAN ALWAYS RETURN IT WITHIN 14 DAYS OF DELIVERY

IF YOU WANT TO EXCHANGE AN ITEM, YOU PAY ONLY FOR THE RETURN SHIPPING

IF YOU WANT TO RETURN AN ITEM, YOU PAY FOR THE RETURN SHIPPING AND GET A FULL REFUND,
MINUS DELIVERY SHIPPING (IF YOU HAVE PAID ANY)

ITEMS SHOULD BE RETURNED IN THEIR ORIGINAL CONDITION TO BE ELIGIBLE FOR REFUND

PLEASE NOTE: ITEMS PURCHASED FROM THE SAMPLE°SALE SECTION ARE FINAL SALE
AND ARE NOT ELIGIBLE FOR REFUND, RETURN, OR EXCHANGE

REFUNDS

CARD PAYMENTS ARE REFUNDED TO THE BANK ACCOUNT LINKED TO YOUR CARD

APPLE PAY REFUNDS ARE MADE TO THE CARD LINKED TO YOUR ACCOUNT

BTC SETTLEMENTS, REFUNDS WILL BE BROADCASTED TO THE BTC MAINCHAIN